Terms of service

Last updated: October 1, 2026

This English version is provided for convenience. In case of any difference, the Romanian version prevails.

1. Who we are

The website happynest.ro (the “Site” or “Happy Nest”) is operated by:

HAPPY NEST PLAYLAND S.R.L.
Tax ID (CIF) 51444822 · Trade Register No. J2025018037002
Registered office: Sat Salicea, Com. Ciurila, No. 104G, postal code 407236, Cluj County, Romania
Email: contact@happynest.ro

By using the Site, including browsing it and placing orders, you agree to these Terms and Conditions. Please read them carefully before ordering. They are supplemented by our Return policy, Shipping policy and Privacy policy.

2. Definitions

Seller: HAPPY NEST PLAYLAND S.R.L..
Customer: any individual or legal entity that uses the Site or places an Order.
Consumer: a Customer who is an individual acting for purposes outside their trade, business, craft or profession.
Products: the goods presented on the Site and available for purchase.
Order: the electronic request by which the Customer buys Products through the Site.
Contract: the distance contract concluded between the Seller and the Customer without their simultaneous physical presence.
Account: the section of the Site, protected by email and access code, where the Customer sees their details and order history.

3. Products and prices

3.1. Products sold on the Site are new and come from authorized manufacturers and distributors. For each Product we show the composition, care instructions and country of origin as provided by the manufacturer.

3.2. Photos are as accurate as possible, but colors may look slightly different depending on your screen. To choose a size, see our Size guide.

3.3. Prices are in Romanian lei (RON), are final and include all applicable taxes. Shipping is not included in the Product price and is shown separately before you place the Order.

3.4. We may change prices and offers at any time. The price that applies is the one shown when the Order is placed. If a price is shown incorrectly because of an obvious technical error, we will let you know and you may either confirm the Order at the correct price or cancel it with a full refund.

3.5. Discounts and promotions run for the period and on the conditions announced on the Site. Unless stated otherwise, discounts cannot be combined.

4. Orders and conclusion of the contract

4.1. You can order with or without an Account. You add Products to the cart, enter delivery and billing details, choose a payment method and confirm the Order with the checkout button, which implies an obligation to pay.

4.2. After placing the Order you receive an email confirming it has been registered. The Contract is concluded when we confirm that the Order has been shipped.

4.3. Products in the cart are not reserved until the Order is completed. If an ordered Product is no longer available, we will tell you right away and refund any amount paid for it within 14 days.

4.4. We may refuse or cancel an Order, after notifying you, if the details provided are incomplete or incorrect, if payment was not authorized or if there are reasonable signs of fraud. In that case we refund any amount paid in full.

4.5. By placing an Order you confirm that the details you provided are correct and complete, and you agree that we may contact you by email or phone about the Order.

5. Payment and invoicing

5.1. You can pay:

online by card, through the payment processor built into the checkout. Card details are entered directly into the processor’s secure system; we do not see or store them;
cash on delivery, in cash or by card, to the courier when you receive the parcel (where the courier offers this option).

5.2. The invoice is issued using the details entered in the Order and sent electronically by email and/or included in the parcel.

6. Delivery

We deliver by courier as described in our Shipping policy. The risk of loss or damage passes to you when you, or a person you designate (other than the courier), take possession of the parcel. Please check the parcel on delivery and tell us right away about any damage.

7. Right of withdrawal and returns

If you are a Consumer, you may withdraw from the Contract within 14 days without giving any reason, under Government Emergency Ordinance (OUG) no. 34/2014. Conditions, procedure and the withdrawal form are set out in our Return policy.

8. Conformity of goods (legal guarantee)

8.1. We are liable for any lack of conformity that exists when the Products are delivered and becomes apparent within 2 years of delivery, under OUG no. 140/2021. In case of non-conformity you are entitled to have the Product brought into conformity (repair or replacement) free of charge, or, if that is not possible, to a price reduction or termination of the Contract.

8.2. To report a non-conformity, email contact@happynest.ro with your Order number, a description and, if possible, photos. Normal wear and tear and improper use or care (including not following the washing instructions on the label) are not a lack of conformity.

9. Customer account

You are responsible for keeping access to your Account confidential and for activity carried out through it. You can ask us to delete your Account at any time.

10. Intellectual property

The content of the Site (text, graphics, logo, photos, code) belongs to the Seller or its partners (including the Product manufacturers) and is protected by copyright and trademark law. It may not be copied, reproduced or used commercially without our written consent.

11. Reviews and customer content

Reviews must reflect a genuine experience with Products you bought. We may decline to publish or remove reviews that are offensive, unlawful, promotional or unrelated to the Product. By submitting a review, you allow us to display it on the Site and in Happy Nest communications.

12. Newsletter

Subscribing to the newsletter is free and voluntary. You can unsubscribe at any time using the link in every email. See our Privacy policy for how we handle your data.

13. Liability and force majeure

13.1. We are not liable for delays or failures caused by force majeure, meaning unforeseeable events beyond the parties’ control that cannot be avoided.

13.2. We are not liable for temporary unavailability of the Site for technical reasons. Nothing in these Terms limits your statutory rights as a Consumer.

14. Complaints and disputes

14.1. If anything is wrong, email us at contact@happynest.ro. We reply as quickly as possible, usually within one working day, and will look for an amicable solution together.

14.2. If we cannot reach an agreement, you can contact the Romanian National Authority for Consumer Protection (anpc.ro) or use the alternative dispute resolution procedure (SAL) at anpc.ro/sal.

14.3. The Contract is governed by Romanian law. Disputes that cannot be settled amicably are decided by the competent Romanian courts, without prejudice to the Consumer’s right to bring proceedings in the court of their place of residence.

15. Changes

We may update these Terms and Conditions. The version that applies to an Order is the one shown on the Site when the Order was placed.